Cancellation policy
Subscription Policy
Last updated: [07/17/2026]
This Subscription Policy explains how subscription purchases work at craftedbykaiyo ("craftedbykaiyo," "we," "us," or "our"), how you consent to recurring billing, how you can change or cancel a subscription, how we fulfill and ship subscription orders, and how billing disputes and chargebacks are handled. This policy forms part of, and should be read together with, our Terms of Service, Refund Policy, and Shipping Policy. By enrolling in a subscription, you agree to the terms below.
1. Our Subscription Product
craftedbykaiyo currently offers one subscription product:
CRAFTEDBYKAIYO™ | Premium Community — a recurring monthly physical care package containing a curated selection of anime merchandise from our store with a combined retail value of $60 or more. Membership may also include access to community benefits described at the point of sale.
This is a physical goods subscription. Each billing cycle results in a tangible package of products being packed and shipped to the address on your order, with carrier tracking provided.
2. How Subscriptions Work
When you enroll in the Premium Community subscription:
- You authorize craftedbykaiyo to automatically charge your saved payment method on a recurring monthly basis at the price displayed at checkout, until you cancel.
- Your payment credentials are stored securely with our payment processor for the purpose of processing these recurring charges.
- Each successful charge triggers the preparation and shipment of that month's care package.
- Your subscription continues and renews automatically each month until it is cancelled through one of the methods described in Section 4.
The recurring nature of the charge, the billing amount, and the billing frequency are disclosed to you clearly and conspicuously before you complete your purchase, and you must affirmatively agree to them to enroll.
3. Billing and Renewal Reminders
- Billing date: Your payment method is charged on your monthly renewal date, which is based on the date you originally enrolled.
- Amount: You are charged the subscription price shown at the time of enrollment (plus applicable taxes and shipping, if any), as disclosed at checkout.
- Advance reminder: Before each renewal charge, we send a pre-billing reminder email approximately [3–5] days in advance. This reminder states that a charge is upcoming, the amount, and the approximate date, and it includes a direct link to the self-service portal where you can cancel or manage your subscription before you are billed.
You are therefore notified of every upcoming charge in advance and given a direct, one-click opportunity to cancel before any money is taken.
4. How to Cancel or Change Your Subscription
You can cancel at any time, with no cancellation fee, using either of the following methods:
-
Self-service portal (fastest). Every subscription-related email we send you contains a link to your subscription management portal, where you can cancel or make changes yourself in a few clicks. This includes:
- your initial sign-up / order confirmation email, sent when you first subscribe; and
- your pre-billing reminder email, sent several days before each renewal.
- Email support. Contact us at support@craftedbykaiyo.com and our team will process your cancellation.
Timing:
- To avoid being charged for an upcoming cycle, cancel before your renewal date (the reminder email in Section 3 tells you when that is). Cancellation stops all future charges.
- If you have already been billed but your package has not yet shipped, contact support@craftedbykaiyo.com and we will do our best to cancel the order and issue a refund before it enters fulfillment.
- Once a package has shipped, that cycle is treated as a completed physical-goods order and is governed by our Refund Policy.
Cancellation ends future renewals only; it does not automatically refund a charge for a package that has already been shipped.
5. Shipping and Fulfillment of Subscription Orders
- After each successful charge, that month's care package is packed and shipped to the address on your order, and a tracking number is provided so you can follow delivery.
- Title and risk of loss for the physical goods pass to you upon delivery to the carrier, in accordance with our Shipping Policy.
- If a package is lost or arrives damaged, contact support@craftedbykaiyo.com and we will make it right in line with our Refund Policy. (Insured shipping, where selected, provides additional coverage.)
6. Refunds and Returns for Subscription Orders
Subscription care packages are subject to our standard Refund Policy. If you are unhappy with a package you have received, or believe there is an error with a charge, please contact support@craftedbykaiyo.com first — we resolve the large majority of billing and product concerns quickly and directly, including refunds, replacements, or cancellation of future cycles where appropriate.
7. Billing Disputes and Chargebacks — Subscription Orders
We want every charge to be one you recognize and agreed to. Because of that, we build multiple safeguards into every subscription: clear disclosure of recurring billing before purchase, an advance reminder before each charge, and two easy ways to cancel at any time (Sections 2–4).
Please contact us before disputing a charge. If you do not recognize a charge, want a refund, or want to stop future billing, email support@craftedbykaiyo.com and we will resolve it. Almost every issue can be fixed faster directly than through your bank.
Chargebacks on delivered, agreed-to goods. Filing a chargeback on a subscription order that was:
- authorized by you at enrollment with clear, advance disclosure of recurring billing;
- preceded by an advance renewal reminder containing a direct cancellation link;
- cancellable at any time, without fee, through a self-service portal and by email; and
- shipped to you as a physical package with carrier tracking,
is not a valid basis for a dispute where the goods were received. Requesting a chargeback in these circumstances — rather than using the cancellation and refund channels we provide — deprives us of goods already delivered and is treated as a form of payment abuse ("friendly fraud").
What we will do. For any chargeback we believe to be invalid, we will contest it and submit the supporting evidence described in Section 8 to the card network and issuing bank. We also reserve the right to:
- recover the value of goods delivered and any associated dispute fees to the extent permitted by law;
- cancel any open subscription and decline to offer future service or subscriptions to the account holder; and
- restrict future orders associated with the same customer, payment method, email, or shipping address.
Legitimate disputes are always honored. Nothing in this section limits your rights in cases of genuine unauthorized use, non-delivery, or defective goods. If any of those apply, contact us and we will resolve it — and, where warranted, refund you directly.
8. Record of Authorization and Disclosures (Information for Payment Processors and Dispute Reviewers)
For the benefit of card networks, issuing banks, and payment processors reviewing a dispute, craftedbykaiyo maintains and can produce the following evidence for each subscription transaction. This record demonstrates cardholder authorization, clear disclosure, and delivery:
- Affirmative enrollment / consent record — the date, time, and details of the customer's original opt-in to the recurring subscription, including the checkout disclosure of the recurring amount and billing frequency that the customer agreed to before purchase.
- Order confirmation — the confirmation email sent at sign-up, containing subscription terms and a link to the cancellation portal.
- Advance renewal reminder — the pre-billing reminder email sent before each renewal charge, stating the upcoming amount and date and containing a direct, one-click cancellation link.
- Cancellation availability — evidence that a self-service cancellation portal was available to the customer in every subscription email, and that email cancellation via support@craftedbykaiyo.com was offered, at all times and without fee.
- Transaction authorization data — processor authorization records for the charge, including AVS and CVV results and, where available, device and IP information associated with the enrollment.
- Proof of shipment and delivery — the carrier and tracking number for the physical care package associated with the disputed charge, and delivery confirmation where available.
Where a customer initiated a chargeback without first contacting support, and where the above record shows valid authorization, advance notice, available cancellation, and delivery of goods, craftedbykaiyo submits this evidence as compelling evidence that the transaction was authorized and fulfilled as agreed.
9. General Dispute and Chargeback Provision (All Orders)
This section applies to all orders placed with craftedbykaiyo, subscription or one-time.
- Contact us first. Before initiating any chargeback or bank dispute, please contact support@craftedbykaiyo.com. We respond promptly and resolve most concerns — including refunds, replacements, and cancellations — faster than the dispute process.
- Records we maintain. For every order, we retain records that may include: the order confirmation and itemized receipt; the billing and shipping details you provided; payment authorization data (including AVS and CVV results and, where available, device/IP data); records of any customer communications; and carrier tracking and delivery confirmation.
- Consent to submit evidence. By placing an order, you acknowledge and agree that craftedbykaiyo may submit the records above to card networks, issuing banks, and payment processors as evidence in response to any dispute or chargeback you file.
- Invalid disputes. A chargeback filed on an order that was delivered as described and agreed, where our return, refund, and cancellation channels were available and not used, may be contested as an invalid or abusive dispute. We reserve the right to contest such disputes, to recover amounts owed and dispute-related fees to the extent permitted by law, and to decline future service.
- Genuine issues honored. These terms do not restrict remedies for genuine unauthorized transactions, non-delivery, or defective products. Contact us and we will make it right.
10. Governing Law
This Subscription Policy is governed by and construed in accordance with the laws of Canada, consistent with our Terms of Service, without limiting any non-waivable rights you may have under the consumer-protection laws of your own place of residence.
11. Contact Us
Questions about this policy, your subscription, or a charge? Email support@craftedbykaiyo.com — we're here to help, and reaching out to us is always the fastest way to resolve anything.